1) RIGHT OF WITHDRAWAL
1.1 In accordance with Article L. 121-20-12 of the Consumer Code, the Client has a period of 14 clear days from the day of conversion of a Pre-Order to exercise his right of withdrawal with the Company, without having to justify any reasons or pay any penalty.
1.2 In accordance with Article L. 121-21-8 3° of the Consumer Code, an exception is made to the exercise of this right of withdrawal for Product Orders containing a specific personalisation element directly chosen by the Client.
1.3. To exercise its right of withdrawal from the Order, the Customer must notify its decision to withdraw by means of an unambiguous statement, without justifying any reasons. The Client may communicate his decision to withdraw to the Company by any means, in particular by sending it by post to our Company, at the following address: 87 quai des Queyries, 33100 Bastide Bordeaux or by e-mail to hello@www.aatise.com.
1.4. The Customer has a retraction form on the site, to be completed. Once completed, the withdrawal form constituting a withdrawal decision may be sent directly to the Company by sending the form below: (Please complete and return this form only if you wish to withdraw from the contract) To the attention of Aatise, 1 rue Marc Gauthier, Village d'Entreprises, Porte 1, 33400 Villenave d'Ornon, or by e-mail to: hello@www.aatise.com
I hereby notify you of my withdrawal from the contract for the sale of the property below:
Order number: ................................................................................
Ordered on: .............................................................................
Received on:..............................................................................
Product(s) concerned.....................................................................................
Your Surname / First Name: .............................................................................................................................................................. Your Full Address:.......................................................................................................................................................Date: ............................................................................
Signature (if sent on paper)
1.5. In the event that the Client notifies the Company of its decision to withdraw, whatever the means used, the Company will immediately send it an acknowledgement of receipt of the withdrawal on a durable medium (in particular by e-mail). In the event of the Client's withdrawal, the Company will refund the product(s) which has (have) been the subject of the right of withdrawal by the same means of payment as that used for the initial transaction, unless the Client expressly requests a different means. In any case, this refund will not result in any costs for the Customer. The refund will be made as soon as possible, and at the latest 14 days from the day on which the Company is informed of the Customer's decision to withdraw his Order.
2) COMMERCIAL POLICY OF RETURN AND EXCHANGE OF PRODUCTS
2.1. The Products marketed by Aatise specifically meet the needs of Customers who have placed a Pre-Order/Order on Demand. As such, Aatise does not have - or very few - stocks of Products and cannot ensure the Customer an exchange of Products in different sizes.
2.2. Aatise allows its Customers to return the Products to the Company within 7 business following their reception. The Customer must return the product(s) in the same condition as the one in which it was received, and with all packaging, accessories and instructions (even if the product(s) have been unpacked), to the following address: Aatise, 1 rue Marc Gauthier, Village d'Entreprises, Porte 1, 33400 Villenave d'Ornon
Any garment visibly worn and therefore NOT in its original NEW condition, will not be refunded. In the event of the return of Products that comply with the provisions of this article, the price of the latter shall be refunded by the Company by the same means of payment as that used for the initial transaction, unless the Customer expressly requests a different means. In any event, this refund will not result in any costs for the Customer. The refund is made as soon as possible after receipt of the return of the Products.
2.3 In accordance with Article L. 121-21-8 3° of the Consumer Code, an exception is made to the exercise of this right to return Products including a specific personalization element directly chosen by the Customer.
2.4. In accordance with the law, the Customer shall bear the cost of returning the product(s).
2.5. The Client is invited to indicate the reason for the return/retraction, in order to help the Company to improve its product.
2.6. In accordance with Article L.221-23 of the Consumer Code, the Client is informed that he is only liable to the Company for a depreciation of the product(s) returned following the exercise of his right of withdrawal, resulting from manipulations other than those necessary to establish the nature, characteristics and proper functioning of this or these goods.