FAQ Customization: Everything you should know!

We design combinations of timeless models that inspire us, you customize them according to your desires, and we make them on demand in France, just for you and at a fair price.

Our collections are brought to life with respect for our planet and the people who make the fashion.

We design ecologically responsible clothing that is in limited edition, unique, without stock or surplus.

In 2017, we are the first French sustainable fashion brand to take up the challenge of changing consumer habits as well, not just limiting ourselves to eco-friendly materials.

Page FAQ Aatise - images femme et homme

Our most frequently asked questions!

Aatise explains everything there is to know about how our brand works and the products available in our catalog.


- How and where are Aatise garments made?

All Aatise garments are made in France, enabling our brand to minimize its carbon footprint.

- Eco-responsible clothes made in France or normal clothes?

There are many reasons to choose eco-friendly clothing made in France. Firstly, it supports the local economy and promotes French know-how. What's more, eco-responsible brands favor environmentally-friendly materials and fair working conditions for their producers and workers. Finally, by choosing eco-responsible clothing, we contribute to reducing our ecological footprint by limiting textile waste and promoting the durability of garments.

- Can you buy eco-responsible clothing made in France online?

With your help, we regulate supply and demand to produce only what's strictly necessary, thus combating clothing waste.

We're proving that it's possible to make a commitment to sustainable fashion in style! The principle is simple: you decide.

- How does our website work to order your future Aatise garments?

1) SUR L’ « E-SHOP »

The e-boutique offers two types of clothing:

Limited-stock creations such as women's and men's t-shirts and pants are available immediately.

Creations made to order, in the fabric of your choice.


We work with you step by step to create the perfect garment: choice of design, choice of shape, choice of fabrics.

- What are our raw materials?

Aatise has a range that spans linen products, Eco Vero products and clothing made from upcycled fabrics.

As for linen, France is one of the world's leading linen producers, so most of it comes from our own country. So 95% of an Aatise linen garment comes from France, with the remainder sourced in Holland and Belgium.

Ensuite pour l’Ecovero, il est imprimé en Allemagne, le fil fabriqué en Autriche et le tissage effectué en Turquie.

And finally, we use upcycled fabrics, not to be confused with recycled fabrics, which our team receives from platforms such as Revoco, Uptrade or Beglarian.

- What is our clothing range?

Aatise's product range includes women's and men's clothing, as well as formal wear for weddings and other special occasions. We also make fashion accessories such as linen bags and fanny packs!

The garments offered by Aatise are made with care and feature modern, elegant designs. Products are available in a variety of colors and sizes to suit every customer's needs.

- What's the right price for eco-responsible fashion?

It's important to buy eco-friendly and ethical clothing rather than fast fashion for reasons of sustainability, environmental impact and social responsibility! However, the prices of ethical fashion may seem high compared to what can be found on the market. But that's where it's important to understand what's at stake and the values we're fighting for.

Buying ethical and eco-friendly clothing isn't just about adding a piece to your wardrobe:

=>It's supporting an environmental cause that's becoming increasingly important. Whether by reducing CO2 emissions or using biodegradable products!

=> It means boosting a local economy in danger from the relentless relocation of labor used by major brands.

=> It also means preserving and nurturing a know-how that has been present in France for centuries.

This also includes new production and manufacturing techniques that are constantly being discovered. These may be more costly, but they make all the difference when it comes to producing quality.

=> While protecting the social rights of our workers!

=> And finally, it means making a more responsible consumer choice by choosing quality clothes that will last you over time.

- How do I choose the right size for my garment?

The size guide is a key element when buying eco-friendly clothing online. Eco-responsible brands often have different sizes to fast fashion, so it's important to check their size guide before making a purchase.

It's important to take the time to measure your body properly before referring to the size guide. If you're lucky, Aatise can provide you with three size charts to make sure your orders are perfect for you.

And if you're not sure, don't hesitate to contact us for advice.

How do I customize my garment?

Be careful not to confuse the two: when you use the customization path on the Aatise website, it's still ready-to-wear. We have a size guide on our site to help you choose the perfect size for you. And we may of course need to ask you for your measurements depending on the size you've ordered, to make sure it fits properly.

What's the point of customization?

At Aatise, personalization gives you the opportunity to choose the shape and print in which you'd like your garment to be made, from a range of designs and fabrics.

Using our customization pathway also means you'll receive garments that are tailored to your body shape and style.

Find out more by e-mail?

If you have any questions about a garment, contact the Aatise team and we'll be delighted to advise you.

- Where can you find Aatise?

We're delighted to be able to offer you our Aatise products in several areas of France. First of all, we have our own boutique workshop in Bordeaux, where you can find our products, meet our team,...

But Aatise is also accessible thanks to our partners in many other French towns and cities. Indeed, we work with ethical and eco-responsible fashion stores to offer our Aatise products in different regions. You can consult the full list of our partners on our website.

And, of course, we're also available via our Aatise website!

What payment options are available?

On line => You can of course pay for your order on the website. You can also pay via your bank using your bank details, but this will only be possible on request.

In store => Our Aatise boutique workshop or even our partners can let you pay for your purchases on the spot, by card, cash or cheque.

If you'd like to see Aatise's terms and conditions, this is the place to read them.

- What are the delivery times?

The estimated delivery time is indicated below each product sheet. For parts in stock, availability is faster, about 4 or 5 days.

For pre-orders, whether personalized or purchased as offered on the e-shop, lead times vary between 2 and 4 weeks.

- How much does it cost?

Far from the traditional production rhythm of Fast Fashion, we have decided to manufacture creations on demand with you, without intermediaries, and at the right price..

C’est avec amour que nous nous attachons à réaliser des vêtements de qualité dans le respect de notre environnement, ce qui prend du temps mais a beaucoup de sens à nos yeux.

Pour vous engager en connaissance de cause, vous trouverez l’estimation du délai de fabrication dans la fiche de présentation de chaque vêtement.

- Quelles sont nos zones de livraison ?

Aatise clothing can be delivered anywhere in France and even abroad thanks to mondial relay, the most affordable service available.

Read all about it on our "Delivery" page

- How do I return my Aatise product?

Unlike many ready-to-wear brands, we only have a very limited stock, or we manufacture parts pre-ordered on our website.

This process enables us to offer you our garments at the fairest price, which makes exchanges difficult.

Nevertheless, as your satisfaction is at the heart of our concerns, you have the option of returning the garment unworn, flawless and unwashed.

We will then offer you a similar item, more in line with your expectations. Don't hesitate to contact us using the contact form if you need more information!

- Change my delivery address or size?

Because it's important for you to be able to adopt the perfect piece, you can change the size right up until the production launch: that is, until the pre-order campaign closes, or until your garment is made to order.

To help you make the right choice, we invite you to consult our Women's size guide, or our Men's size guide.

The shipping address can be modified right up to dispatch.

To find out more about Aatise's cancellation and return policy, click here!

- Why choose an Aatise gift card?

With the Aatise gift card, you can give your loved ones the opportunity to treat themselves to ethical, Made in France clothing. What's more, you can't go wrong with Aatise's wide range of women's, men's and even formal wear options.

- How do I make one?

Si c’est votre idée de cadeaux, c’est ici que vous pourrez créer la vôtre !

You'll then receive confirmation and a virtual gift card to print out and send to your loved one. Enter the code on the card when you purchase the Aatise garment.

- How long does it take to use?

The gift card can be used immediately and you can use it within the allotted time after purchasing the card.

At Aatise, we offer fair prices all year round, with no sales or discounts for most of the year. Because we believe that the system of constant sales as practiced today not only harms the planet and people. But it also puts us in situations of excessive and unnecessary consumption.

To remedy this, we choose our sale periods carefully and sparingly. For example, it helps us to sell off unsold items and returns. And so reduce stocks and avoid wasting fabrics and products.

For example, every year Aatise offers a Mother's Day promotion of -20% on the brand's products. This year it runs from May 4 to June 2, 2023.

- How do you care for your eco-friendly clothes made in France?

Each Aatise garment requires special care, and it's important to note that the more care you take with your Aatise garments, the longer they'll last. And since this extends the product's lifespan, it makes it even more eco-responsible and allows you to participate in our movement.

For example, you shouldn't wash your linen or EcoVero garments with the rest of your clothes, as they don't require the same care. As you can see, care can vary depending on the material of the garment, but don't worry, information on the material in question and its care is always specified on the article page itself!

For example, here's how maintenance tips will appear on our site :

FAQ entretient vêtements aatise exemple d'entretien

- How can you contact us if you have a question?

If you have any questions or need advice, please do not hesitate to contact us:

Via mail : hello@aatise.com

Via phone : 0675221528

Our motto: "the most durable garment is the one we don't make for nothing!"

- How can we understand our brand's challenges?

Aatise is an Eco Fashion Activist company, so we offer ecological and ethical clothing!

Our brand is committed to respecting the environment by using eco-friendly raw materials. For example, linen and EcoVero are materials we use regularly. Not forgetting the upcycled fabrics we source from Recovo.

This enables Aatise to minimize production waste and offer sustainable alternatives to conventional products.

It's also important to note that all Aatise garments are made in France. It's important for us to help support the local economy while reducing carbon emissions.

Finally, Aatise is concerned with ethics, ensuring fair working conditions for the workers involved in the production of their garments. From our French partner farmers to the seamstresses in the Aatise Bordeaux workshop. What's more, your Aatise garments are all made by the experienced hands of our team, whose knowledge comes from a heritage shared over the years.

The values of the Aatise brand reflect a strong commitment to a more sustainable and ethical world!

- What is our challenge for 2030?

This collective project is undoubtedly our greatest challenge! Our dearest wish is to see a return to predominantly French textile production by 2030.

How can we do this? By giving "manual" jobs, sometimes too little known, their rightful place and opening the doors of production workshops.

In addition, eco-design, with the emergence of biodegradable materials and closed-circuit recycling mechanisms, is a model for the future that we hope to fully integrate by 2030.

Do you have any questions? Want to send us some words of love? Write to us on our contact form.

We'll be happy to discuss it with you!

- What ecological criteria does Aatise use to produce our eco-friendly garments?

☛ Materials :You need to choose eco-friendly materials such as organic cotton, linen, hemp, bamboo, Tencel, Lyocell, Modal and so on. These materials are grown or manufactured in an environmentally friendly way, without the use of pesticides, chemical fertilizers or polluting products.

☛ Dyeing : Choosing clothes dyed with natural or ecological dyes means avoiding chemical dyes, which are highly polluting and toxic for the environment. But it also means avoiding the risk of allergies or health problems. The latter can be caused by contact with the skin.

☛ Where it comes from : Our clothes are made locally, whether in France or Europe. This also includes the raw materials and upcycled fabrics used by Aatise. Our brand limits its transport-related carbon footprint as much as possible.

☛ Production methods : Choosing the eco-responsible option means choosing ethically manufactured clothing. That is, in working conditions that respect workers' rights. No exploitation, no forced labor!

☛ Sustainability: Choose clothes that last a long time and avoid waste and over-consumption. These are the advantages of choosing quality, well-designed, hard-wearing clothes

☛ Certifications : give preference to clothing with ecological or ethical certification or labels, such as GOTS, OEKO-TEX, Fair trade, etc. In the case of Aatise, we are referenced on several of these labels. However, it should also be noted that these same certifications are costly for the brand and therefore sometimes inaccessible.

En choisissant des vêtements écoresponsables selon ces critères, on contribue à lutter contre la pollution, les émissions de gaz à effet de serre, l'exploitation des travailleurs et la surconsommation, tout en favorisant une mode plus durable et responsable.